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Senior Network Infrastructure Manager

2 weeks ago

Petaling Jaya, Selangor, Malaysia CTC GLOBAL SDN BHD Full time
Role Overview

The Senior Technical Engineer – Network will lead complex network infrastructure projects, providing high-level technical support and ensuring the successful implementation and maintenance of network solutions.

About CTC Global SDN BHD

CTC Global SDN BHD is seeking an experienced Senior Technical Engineer – Network to join our team.

Responsibilities:
  1. Project Implementation: Participate in the deployment of complex network solutions involving multiple technologies, ensuring alignment with industry best practices and adherence to project timelines.
  2. Technical Support: Provide high-level technical assistance to Engineer (Level 1) and resolve complex customer issues through onsite or offsite support.
  3. Incident Resolution: Lead the development of project incident reports from a technical perspective, ensuring thorough analysis and effective resolution.
  4. Problem Analysis: Prepare comprehensive problem management reports, identifying root causes and recommending long-term solutions.
  5. Knowledge Management: Develop and review technical documentation for projects. Capture and update project implementation technical issues for lessons learned.
  6. Team Collaboration: Conduct knowledge sharing sessions to enhance the team's technical capabilities and stay current with industry trends.
  7. Service Quality: Review comprehensive preventive maintenance reports to ensure high standards of service delivery.
  8. Support Operations: Participate in the department's rotating standby roster to provide critical support when needed.
  9. Customer Satisfaction: Conduct customer service reviews before the closure of projects to ensure all customer requirements have been met.
  10. System Maintenance: Ensure timely updates of installation tickets in the Field Service Management System (FSMS) and maintain accurate timesheets in the Intranet system.