CRM Solution Designer

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia TENTEN Partners Full time
About the Role

We are seeking a talented Salesforce CRM Solution Designer to join our team and contribute to the design and implementation of Salesforce CRM solutions.

This role requires a deep understanding of Salesforce CRM, including Marketing Cloud and Leads Management, as well as experience in Genesys omnichannel integration and Contact Centre technologies.

You will work closely with cross-functional teams to ensure alignment of technical solutions with business objectives.

  • Design and implement Salesforce CRM solutions, with a focus on Marketing Cloud and Leads Management (a plus)
  • Drive Genesys omnichannel integration, ensuring seamless communication across multiple channels
  • Leverage data and AI to optimize customer experiences and improve operational efficiency
Responsibilities

The successful candidate will be responsible for:

  • Leading the design and implementation of Salesforce CRM solutions
  • Collaborating with cross-functional teams to ensure alignment of technical solutions with business objectives
  • Ensuring integration of Salesforce CRM with other enterprise systems and contact centre technologies


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