Call Center Performance Analyst

Job DescriptionWe are seeking an experienced Contact Center Workforce Analyst to join our team.The ideal candidate will have a strong background in workforce forecasting, evaluating delivery against plans, and analyzing BPO staffing efficiency.Key Responsibilities:Analyze volume delivery against forecasts and quantify anomalies using the Assembled workforce...

In this Call Center Optimization Lead role, you will be responsible for leading the optimization of our call center operations to achieve exceptional customer satisfaction and service quality. Your primary focus will be on developing and implementing strategies that enhance the overall customer experience while driving efficiency gains.Key Responsibilities:...

Job Overview:We are looking for a seasoned Call Center Expert to join our team. The successful candidate will be responsible for providing exceptional customer support and assistance.Key Responsibilities:Provide customer support via phone, email, and other communication channels.Manage and resolve customer complaints in a timely and professional...

About This RoleWe are seeking an experienced Workforce Management Real-Time Analyst to join our team. The successful candidate will have excellent communication skills, a strong analytical mindset, and the ability to work effectively in a fast-paced environment.Key Job FunctionsOperational Performance: Analyze real-time metrics of call handling, talk time,...

About Our TeamWe are a dynamic team of professionals dedicated to delivering exceptional results. As a Workforce Management Real-Time Analyst, you will play a critical role in ensuring the optimal performance of our contact centers.Key AccountabilitiesOperational Excellence: Develop and implement strategies to achieve operational excellence in our contact...

About Us:We are a dynamic and growing organization seeking a talented Call Center Agent to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients.Key Responsibilities:To efficiently handle inbound and outbound customer call inquiries.To provide fast and timely solutions to all customer-related...

Contact Center Workforce Analysis">This role requires an experienced Contact Center Workforce Analyst with a strong background in workforce forecasting and evaluating delivery against plans. The ideal candidate will analyze BPO staffing efficiency, measure volume delivery against forecasts, and coordinate improvement strategies with BPO partners and internal

Contact Center Solutions ExpertiseCX One Sdn Bhd is looking for a skilled Business Analyst to join our team in supporting the delivery of contact center system integration projects. As a Business Analyst, you will work closely with clients, solution architects, project managers, and technical teams to gather and analyze business requirements, define system...

Role Summary:We are seeking a highly motivated and skilled individual to join our team as a Remote Call Center Associate. In this role, you will be responsible for communicating with customers, providing solutions to their needs, and meeting sales targets.Key Tasks:Communicate effectively with customers in Chinese (Cantonese & Mandarin)Resolve customer...

About the RoleWe are looking for a highly motivated and experienced Training Supervisor to join our team at Teleperformance. The successful candidate will have a proven track record of delivering high-quality training programs and will be responsible for developing and implementing training initiatives to improve employee performance.Key...