Technical Support Professional

2 weeks ago


Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time
Bilingual IT Support Specialist

We are looking for a highly motivated and technically skilled individual to join our team as a Bilingual IT Support Specialist. In this role, you will provide exceptional technical support and communication services to customers in Japanese and English, utilizing your excellent problem-solving skills and strong technical expertise.

Responsibilities:

  • Deliver high-quality technical support to customers via phone, email, and chat, focusing on resolving complex technical issues promptly and efficiently.
  • Analyze and troubleshoot application/OS problems, ensuring minimal downtime and high customer satisfaction.
  • Manage tickets throughout their lifecycle, prioritizing tasks effectively and meeting deadlines.
  • Collaborate with colleagues to improve technical skills and enhance overall service delivery.

Our Company Culture:

Hemmersbach GmbH & Co. KG is committed to fostering a collaborative and inclusive work environment that promotes growth, learning, and innovation. Our team members enjoy opportunities for professional development, international career advancement, and involvement in our social responsibility initiatives.



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