Operational Excellence Strategist

24 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full time
Job Overview

This role is responsible for driving operational excellence within the Operations and Technology division. As a key member of the team, you will play a crucial part in developing and implementing quality strategies that meet business objectives.

Key Responsibilities
  • Quality Strategy Development

Develop and implement comprehensive quality strategies that align with the division's goals. This includes monitoring and evaluating the effectiveness of existing frameworks and identifying areas for improvement.

Service Management

Establish and manage service level agreements (SLAs) with business units, ensuring adherence to the service management framework. This includes renewing yearly SLAs and acting as the division representative for complaint management meetings.

Rewards and Recognition

Review and approve nominations for divisional awards submitted by O&T departments based on OCBC values. Act as the division representative for yearly Singapore Excellence Service Award (EXSA) submissions and represent Operations & Technology Division to review and submit nomination for awards by Group OCBC level.

Training and Development

Create quality and service-related training materials and provide training to promote a quality and service mindset across the division. Foster sharing, professional development, and continuous improvement within the team.



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