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Entry Level IT Support Professional

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia ATech Solution Full time
Career Opportunity in Software Development

Join ATech Solution Malaysia as a Customer Service Officer (Cantonese Speaking)

We specialize in providing cutting-edge software development and web application services to businesses worldwide.

Key Responsibilities:

  • To deliver top-notch customer service experiences to our clients with a focus on quality and efficiency
  • Provide proactive support and guidance to clients to address their needs promptly
  • Conduct thorough analysis of client data to identify areas for improvement and implement effective solutions
  • Train clients on software applications to enhance their technical expertise and independence
  • Process financial transactions and raise requests to meet customer requirements
  • Be the primary point of contact for payment inquiries from suppliers and maintain timely resolution of queries
  • Adhere to established SLAs and ensure prompt resolution of weekly reconciliation queries
  • Process credits and debits to suppliers/retailers based on reconciliation files and sundry payment reports

Essential Qualifications:

  • A degree or diploma in Business or a related field
  • Strong communication skills in Mandarin and Cantonese languages
  • Ability to work independently and prioritize tasks effectively
  • Self-motivation and a results-driven approach

Work Details:

Seniority Level: Entry level

Employment Type: Full-time

Industry: IT Services and Consulting