Credit Recovery Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time
Job Summary

We are seeking a highly skilled and experienced Credit Recovery Specialist to join our team at TIME's Group. As a Credit Recovery Specialist, you will play a crucial role in contacting delinquent account holders and helping them resolve their outstanding debts.

Key Responsibilities
  1. Contact and Communicate with delinquent account holders via telephone in a respectful and professional manner.
  2. Negotiate and Establish repayment plans that align with the client's financial capabilities.
  3. Assess and Provide Solutions to resolve outstanding debts, taking into account the financial situation of debtors.
  4. Educate and Guide clients on credit management and financial responsibility.
  5. Document and Record all communication and actions taken in our CRM system.
  6. Maintain Accurate Records of all accounts, payments, and collections efforts.
  7. Comply with Regulations and adhere to relevant legal requirements and industry guidelines.
  8. Collaborate with Team Members and departments to achieve company goals.
  9. Provide Regular Updates on the status of collections efforts and meet targets and deadlines.
  10. Stay Up-to-Date with Industry Best Practices and debt recovery techniques.
Requirements
  1. Diploma or equivalent qualification.
  2. Experience in debt collection or a related field is a plus.
  3. Strong communication and negotiation skills.
  4. Empathy and the ability to remain patient and professional when dealing with clients in challenging situations.
  5. Knowledge of relevant laws and regulations in the debt collection industry.
  6. Strong problem-solving and analytical skills.
  7. Proficiency in using CRM software and Microsoft Office applications.
  8. Ability to work in a fast-paced environment and meet performance targets.
Benefits
  1. Competitive salary and performance-based incentives.
  2. Comprehensive training and professional development opportunities.
  3. Supportive and collaborative work environment.
  4. Opportunities for career advancement within the organization.

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