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Client Service Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Visibiliti Full time

We are dedicated to helping brands achieve online success and translating that into real-world results at Visibiliti.

Digital Account Executive

We prioritize our team members' growth and development, recognizing their importance to our organization's success. As a Digital Account Executive, you will have the opportunity to learn from our experienced professionals and develop your skills in analyzing Facebook and Google statistics.

Are you seeking a challenging yet supportive work environment where you can grow professionally and add value to yourself?

This role requires collaboration with the digital marketing team to ensure client objectives and project timelines are met. You will be responsible for reviewing clients' digital campaigns, providing insights, and advising them on their digital strategy.

As a key point of contact between clients and the digital marketing team, you will facilitate smooth communication and ensure timely project delivery. Comprehensive training will be provided to equip you with the necessary skills and knowledge to excel in this role.

Main Responsibilities:

  • Renewing existing and expiring accounts
  • Providing critical analysis, insights, and strategies on clients' digital marketing campaigns
  • Managing digital marketing campaigns from start to finish
  • Building lasting relationships with clients and maintaining regular contact
  • Managing project timelines and schedules
  • Working on client retention and growing revenue from existing clients
  • Supporting project team members and facilitating meetings
  • Staying current with digital marketing trends

Requirements:

  • Strong communication skills, both written and verbal
  • Able to work independently and collaboratively within a team
  • Able to meet tight deadlines
  • Good analytical skills are beneficial
  • Business acumen and marketing sense
  • Effective time management skills with a sense of urgency
  • Experience in account management and digital marketing industry