Customer Service Executive

17 hours ago


Ipoh, Perak, Malaysia TIME's group Full time

As a Branch Services Executive at TIME's group, you will be responsible for delivering top-notch customer service and ensuring seamless branch operations. Your key tasks include interacting with customers and agents, managing branch processes, and maintaining compliance with company policies and procedures.

Key Duties:
  1. Walk-in and Call-in Enquiries: Respond promptly and effectively to customer inquiries, addressing their needs and concerns.
  2. Process Efficiency: Streamline branch processes to ensure they meet service standards, including premium collections, claims, policy servicing, and new business processes.
  3. Document Management: Handle document collection, transmission, and follow-ups to facilitate efficient processing and completion of tasks.

Requirements:

  • A minimum of 1 year(s) of working experience in the related field or Fresh Graduates are encouraged to apply.
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Ability to work in Ipoh is required.


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