Technical Solutions Expert
2 weeks ago
We strive to deliver world-class service to our customers, ensuring they receive the support they need whenever and wherever they require it. Our team is dedicated to providing exceptional technical support, leveraging our systems to diagnose complex issues and provide effective solutions.
This role offers an exciting opportunity for a Senior Technician to join our Product Services team in Penang, Malaysia. As a member of this team, you will work closely with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments.
Key Responsibilities:
- Deliver exceptional customer service, ensuring high levels of customer satisfaction.
- Partner with customers to resolve queries efficiently, communicating progress and resolution plans clearly.
- Drive operational excellence through quality closures and efficient issue management.
- Develop and mentor junior team members to enhance their skills and knowledge.
Requirements:
- Fresh graduate from an IT-related field.
- Ability to work flexible shifts, including rotational duties.
- Excellent communication and interpersonal skills.
- Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures.
Desirable Requirements:
- Experience working with job-associated databases or software.
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