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Industrial Automation Consultant
3 weeks ago
The Product Support Specialist will be responsible for providing technical support to customers. This involves responding to technical inquiries, providing remote support, and performing technical consultations on Festo products. The ideal candidate will have a deep understanding of Festo products and systems, as well as excellent communication and problem-solving skills.
Your Key Responsibilities:
* Respond to customers' technical inquiries and ensure adherence to target setting. * Provide remote support and technical consultation on Festo products to internal and external customers. * Perform technical consultations on Festo products. * Identify and resolve technical issues with Festo products. * Develop and maintain relationships with customers. * Work closely with internal teams to resolve technical issues. * Stay up-to-date with Festo products and systems.
Requirements:
* Minimum 5 years of Industrial Automation experience. * Knowledge in electric automation and software programming. * Experience in control systems, PLC programming, sensors, motor controllers, servo motors, and remote IO. * Good knowledge in compressed air preparation, energy saving, pneumatic actuators, control valves, and/or process valves. * Customer service-oriented. * Good interpersonal and communication skills. * Good spoken and written English. * Strong performance and problem-solving orientation. * Openness and flexibility. * Highly organized, even in a scale-up environment. * Result-driven and self-motivated. * Experience in direct handling of customers, ideally in a virtual/digital environment.
About Us:
Festo is a leading company in industrial automation and factory automation. We offer innovative solutions for motion and control tasks. Our vision is to provide sustainable solutions for industry and everyday life.
Why Join Us:
* Be part of a global organization with a strong presence in over 180 countries. * Enjoy a collaborative and dynamic work environment. * Participate in continuous professional development opportunities. * Receive recognition and reward for outstanding performance.