Lead Telecommunications Engineer
3 days ago
Grab is Southeast Asia's leading superapp, providing a range of services including food delivery, ride-hailing, and financial services.
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best.
Role SummaryThis role will involve working closely with our Contact Centre team to design and implement voice solutions that meet their specific needs.
The ideal candidate will have experience in a similar role and possess strong technical skills, including knowledge of telecommunications software and protocols.
What We're Looking ForWe are looking for an experienced Voice Solutions Manager who can lead our team in designing and implementing voice solutions.
- Educational & Professional Background: BS degree in IT/Computer Science/Telecommunication or equivalent experience, with at least 8 years of relevant experience.
- Telecommunication Software Proficiency: Experience with Asterisk, xCally, Avaya, NICE, CISCO, FreePBX, Vicidial, traditional PBX and Asterisk.
- Technical Skills: Good understanding of Voice System and CRM integration, API, Plugin, Collection Dialer feature setup, Linux Servers, and Linux Scripting languages such as Shell and Python Scripts.
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