Manager of Credit Recovery Operations

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full time
Job Summary

The Manager of Credit Recovery Operations role requires a seasoned professional to oversee the Business Banking Collections Unit, driving results through effective management of operations, collectors, and processes. Key responsibilities include developing and implementing strategies to drive collections performance, managing and resolving contested legal cases, and ensuring compliance with regulatory requirements.

Main Responsibilities
  • Strategic leadership to drive collections performance, ensuring timely communication of recovery strategies and effective execution of litigation actions.
  • Operational oversight to ensure seamless execution of daily operations, including supervising collectors and implementing processes to meet roll-rate goals and reduce charge-offs.
  • Regulatory compliance to ensure adherence to operational risk, reputational risk, and local regulations on collection activities.


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