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Senior IT Operations Manager

2 weeks ago

Petaling Jaya, Selangor, Malaysia Different Technologies Pty Ltd. Full time
Job Overview

We are seeking a highly skilled IT professional to join our Corporate IT team as a Senior IT Executive.

The successful candidate will be responsible for maintaining and advancing our IT infrastructure.

Key Responsibilities:

  • Comprehensive IT Asset Management
  • High-level support for end-user computing devices
  • Incoming service ticket resolution

Responsibilities

50-60% of Time: IT Asset Management

  • Masterful management and tracking of assets using industry-leading systems
  • Detailed monthly audits of in-store devices
  • Precise records of asset movements
  • Coordination of IT equipment setup and recovery

40-50% of Time: Ticket Management

  • Resolution of incoming IT support tickets via Jira
  • Level 3 technical support for end-user devices
  • Enhanced response times and quality of IT support services

Audit and Compliance

Regular IT audits ensuring adherence to company standards and regulatory requirements

  • On-site and off-site audits
  • Effective onboarding and offboarding processes

Skills and Qualifications

Excellent organizational and project management skills

  • Strong communication and interpersonal skills
  • Ability to manage multiple tasks and priorities
  • Proficiency in ITIL and IT service management platforms

Bachelor's degree in Information Technology or Computer Science

  • Minimum 5 years of experience in IT operations
  • Proficiency in IT service management software and ITIL best practices
  • Demonstrated experience in IT asset management