Furniture Team Leader
5 days ago
We are seeking a talented and experienced Service Director to lead our IKEA Cafe team.
- You will be responsible for ensuring the daily operational routines and actions set out by your manager for the area are implemented, while maintaining high standards of customer service and quality.
- As a leader, you will foster a culture of safety first, encouraging co-workers to raise concerns and discuss solutions.
- You will work closely with your team to create a welcoming environment that meets the needs of our customers and promotes their growth.
- Your commercial acumen will enable you to initiate activities that attract store visitors and increase productivity during quiet times.
- You will be a good ambassador for the IKEA store in all contact with customers, actively engaging with them to gather feedback and improve their experience.
Key Qualifications:
- You have experience working in hotel, restaurant, tourism or business administration, with proven leadership abilities.
- You possess decision-making and problem-solving skills, driving results and making things happen.
- You have general experience in fast-paced and high-volume environments, with commercial acumen and effective cost management skills.
- You are service-oriented, able to support peak retail periods and possess excellent communication and interpersonal skills.
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