Hotel Operations Manager
1 day ago
We are seeking a highly skilled and experienced Night Audit Duty Manager to join our team at D.C. Global Talent Inc.
Job DescriptionThis role requires a proactive individual with strong problem-solving skills, excellent communication abilities, and a commitment to creating a positive experience for our guests.
- Guest Service Excellence:
- Provide a warm and welcoming arrival experience for late-night check-ins.
- Efficiently and accurately process guest check-ins and check-outs.
- Respond promptly and professionally to guest inquiries, requests, and complaints, resolving issues to their satisfaction.
- Anticipate guest needs and proactively offer assistance.
- Maintain a thorough knowledge of hotel services, amenities, and local attractions to provide helpful information to guests.
- Front Office Operations:
- Manage the switchboard and handle all incoming calls, directing them appropriately.
- Accurately handle cash and credit card transactions, ensuring proper accounting procedures are followed.
- Prepare daily reports and reconcile accounts.
- Maintain a clean, organized, and professional front desk area.
- Monitor and respond to online guest reviews and feedback.
- Security and Safety:
- Conduct regular security checks of the hotel premises.
- Respond to emergencies and security incidents according to established procedures.
- Monitor surveillance equipment and report any suspicious activity.
- Ensure the safety and security of guests and hotel property.
- Team Leadership & Support:
- Provide guidance and support to junior front office staff.
- Assist in training new team members.
- Communicate effectively with other departments to ensure smooth operations.
- Act as a point of contact for overnight staff in other departments.
- Other Duties:
- Assist with preparing for early morning arrivals.
- Handle any administrative tasks as assigned by the Front Office Manager.
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