Hotel Operations Manager

1 day ago


George Town, Penang, Malaysia D.C. Global Talent Inc. Full time

We are seeking a highly skilled and experienced Night Audit Duty Manager to join our team at D.C. Global Talent Inc.

Job Description

This role requires a proactive individual with strong problem-solving skills, excellent communication abilities, and a commitment to creating a positive experience for our guests.

  • Guest Service Excellence:
    • Provide a warm and welcoming arrival experience for late-night check-ins.
    • Efficiently and accurately process guest check-ins and check-outs.
    • Respond promptly and professionally to guest inquiries, requests, and complaints, resolving issues to their satisfaction.
    • Anticipate guest needs and proactively offer assistance.
    • Maintain a thorough knowledge of hotel services, amenities, and local attractions to provide helpful information to guests.
  • Front Office Operations:
    • Manage the switchboard and handle all incoming calls, directing them appropriately.
    • Accurately handle cash and credit card transactions, ensuring proper accounting procedures are followed.
    • Prepare daily reports and reconcile accounts.
    • Maintain a clean, organized, and professional front desk area.
    • Monitor and respond to online guest reviews and feedback.
  • Security and Safety:
    • Conduct regular security checks of the hotel premises.
    • Respond to emergencies and security incidents according to established procedures.
    • Monitor surveillance equipment and report any suspicious activity.
    • Ensure the safety and security of guests and hotel property.
  • Team Leadership & Support:
    • Provide guidance and support to junior front office staff.
    • Assist in training new team members.
    • Communicate effectively with other departments to ensure smooth operations.
    • Act as a point of contact for overnight staff in other departments.
  • Other Duties:
    • Assist with preparing for early morning arrivals.
    • Handle any administrative tasks as assigned by the Front Office Manager.


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