Technical Support Specialist

6 days ago


Johor Bahru, Johor, Malaysia Techify Care Full time

About Us

Techify Care is an innovative IT service provider dedicated to delivering exceptional services to businesses across all sectors. Our strong relationships with top vendor partners enable us to share resources and expertise, driving value for our clients.

Our Mission

We strive to provide solutions that maximize the return on investment in technology. Our clients benefit from our 24/7 support services, access to enhanced technical resources, and years of experience in service delivery.

Key Services:

  1. IT managed services and outsourcing
  2. Hardware Supply (PC's, Laptops, Servers, Networking devices & other IT peripherals)
  3. Meeting Room Installations
  4. AV Solutions
  5. Remote working solutions
  6. 24 X 7 IT Services
  7. Microsoft Licenses, Migrations
  8. 24*7 Managed SOC
  9. 24*7 Managed NOC
  10. IT smart hands support services
  11. Data protection and management
  12. Security protection and disaster recovery
  13. Vulnerability assessment
  14. Patch management
  15. Device as a service
  16. Penetration Testing

The Job Description

Main Responsibilities

  • Escalating technical issues to relevant parties when necessary.
  • Maintaining standards and procedures for optimal performance.
  • Answering user queries and resolving application-related issues efficiently.
  • Generating regular help desk reports to track progress.
  • Designing, maintaining, and supporting network infrastructure for seamless operations.
  • Monitoring system performance to guarantee reliability and availability.
  • Recommending infrastructure solutions aligned with business requirements and IT policy.
  • Providing Level 2 support and troubleshooting as needed.

Requirements

  • Degree or diploma in Computer Science, Engineering, or a related field is required.
  • At least one year of experience, preferably in Helpdesk/Tech Support, Network Engineer/System Engineer roles.
  • Excellent communication and interpersonal skills are essential.
  • Strong attention to detail and high-quality work delivery are expected.
  • Familiarity with fast-paced environments and ability to meet goals are crucial.
  • Ability to manage multiple stakeholders effectively is necessary.

Benefits

  • A great work environment.
  • The opportunity to contribute to a successful company's growth.


  • Johor Bahru, Johor, Malaysia Wincom It Solutions Full time

    About the Job:We are seeking a highly skilled Technical Support Specialist to join our team at Wincom IT Solutions. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance services for our ERP/MRP system/software.You will work closely with our customers to understand their needs and provide timely and...


  • Johor Bahru, Johor, Malaysia SEFAR FABRICATION (M) SDN BHD Full time

    We require a Technical Support Specialist - Engineering to provide technical support and maintenance services to our engineering team at SEFAR FABRICATION (M) SDN BHD.Key Responsibilities:Provide technical support and maintenance services to engineers and technicians.Assist with troubleshooting and resolving technical issues.Conduct research and provide...


  • Johor Bahru, Johor, Malaysia Viskou System Pte. Ltd. Full time

    The Technical Support Engineer role at Viskou Technology Sdn Bhd is a fantastic opportunity to provide professional technical support to our customers and assist the sales team on pre-sales inquiries.Key Responsibilities:Customer Support: Provide timely and effective technical assistance to customers, resolving their queries and concerns in a professional...


  • Johor Bahru, Johor, Malaysia CMGI Sdn Bhd Full time

    **About the Role:Technical Support EngineerThis is an exciting opportunity to join CMGI Sdn Bhd as a Technical Support Engineer. As a key member of our IT team, you will be responsible for delivering exceptional technical support services to our clients.**Responsibilities:Troubleshoot technical issues related to hardware and software.Deploy, install, and...


  • Johor Bahru, Johor, Malaysia Techify Care Full time

    At Techify Care, we're an IT service provider that offers a wide range of services to businesses across all sectors. Our team works with top vendor partners, leveraging our well-developed relationships to share resources and deliver solutions that maximize your technology investments.The RoleYou Will Be Responsible ForEscalating technical issues and...


  • Johor Bahru, Johor, Malaysia Snaphunt Full time

    About the RoleWe are seeking an experienced IT Support Specialist to join our team at Snaphunt. In this role, you will be responsible for providing technical support and resolving issues related to standard applications and IT services.Main ResponsibilitiesEscalating technical issues to the relevant parties and following up until resolution.Ensuring all...


  • Johor Bahru, Johor, Malaysia Sterling Kohler Full time

    Technical Service Specialist (Johor)BASIC FUNCTIONSDevelop and monitor the technical support plan and activities, and handle customer complaints.Consult product technical knowledge for customers.Provide product knowledge for sales colleagues and sales staff of distributors.Train technicians of distributors about product installation and...


  • Johor Bahru, Johor, Malaysia AAC Distribution Full time

    AAC Distribution Sdn Bhd is more than just a distributor; we're leaders in surveillance and IT networking solutions. Our mission is to deliver exceptional customer service and be the most successful security product distributor in the market.We're looking for a skilled professional to join our team as a CCTV & IT Networking Technical Support specialist. In...

  • Technical Support

    1 week ago


    Johor Bahru, Johor, Malaysia Convergint Full time

    Thriving the CONVERGINT WayConvergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and...


  • Johor Bahru, Johor, Malaysia AAC Distribution Full time

    At AAC Distribution Sdn Bhd, we strive to be the leaders in surveillance and IT networking solutions. As a team passionate about innovation and committed to helping customers secure and connect their worlds, we believe in fostering a dynamic environment where every team member can grow, learn, and make a real impact.We are seeking an expert who combines...


  • Johor Bahru, Johor, Malaysia Snaphunt Full time

    About the PositionWe are seeking a Technical Support Analyst to join our team at Snaphunt. In this role, you will be responsible for providing technical support and resolving issues related to standard applications and IT services.Main ResponsibilitiesEscalating technical issues to the relevant parties and following up until resolution.Ensuring all standards...


  • Johor Bahru, Johor, Malaysia Comaea Consulting Full time

    Comaea Consulting is seeking an experienced Technical Support Expert to join their team.The ideal candidate will have a strong background in mechanical engineering and excellent analytical skills.Key ResponsibilitiesProvide technical support and service to customers across the region.Installation and commissioning of capital equipment.Maintenance and repair...


  • Johor Bahru, Johor, Malaysia Macrologix Technology Full time

    About the Job:We are looking for a highly motivated and experienced Maintenance and Support Specialist to join our team. In this role, you will be responsible for performing daily maintenance activities, troubleshooting and repairing devices and equipment, and managing on-site emergency service call requests.The successful candidate will have a strong...


  • Johor Bahru, Johor, Malaysia CMGI Sdn Bhd Full time

    Identifying hardware, diagnosing, repairing faults, software solutions, and troubleshooting technical issues.Deploy, install, and configure a set of hardware and software, and provide on-site training and support services.Managing multiple cases and activities as assigned by following SOP and providing pre and post activity reports as and when required.Able...


  • Johor Bahru, Johor, Malaysia SHENLING ENVIRONMENTAL SYSTEMS (MALAYSIA) SDN. BHD. Full time

    Job OverviewWe are seeking a highly skilled HVAC Technical Specialist to join our team at SHENLING ENVIRONMENTAL SYSTEMS (MALAYSIA) SDN. BHD.The ideal candidate will have a strong background in HVAC system design, implementation, and technical coordination.This role is responsible for bidding project proposal drawings, quantity accounting, and preparation of...


  • Johor Bahru, Johor, Malaysia Nutrifish Product Sdn Bhd Full time

    About the Role: Business Support SpecialistWe are seeking an experienced Business Support Specialist to join our team at Nutrifish Product Sdn Bhd. As a Business Support Specialist, you will provide critical support to the operations department, ensuring efficient day-to-day operations.Key Responsibilities:Support the operations department in maintaining...


  • Johor Bahru, Johor, Malaysia VHR Consultancy Full time

    Key ResponsibilitiesThe Service Supervisor will ensure that customers receive high-quality service, timely resolutions for power-related issues, and effective technical support.Additional responsibilities include allocating resources and schedules to meet service demands and operational needs, leading a team of technicians, and providing guidance and...


  • Johor Bahru, Johor, Malaysia Otis Elevator Co. Full time

    Our team is dedicated to delivering exceptional service and products to our customers and passengers. As a Technical Assistant, you will play a critical role in ensuring the safety of our users and the smooth operation of our elevator and escalator systems.The ideal candidate will have a solid understanding of electricity and electrical engineering, as well...


  • Johor Bahru, Johor, Malaysia Techify Care Full time

    Ideal Candidate ProfilePossess a degree or diploma in Computer Science, Engineering, or a related field.Hold at least one year of experience, preferably within a Helpdesk/Technical Support or Network Engineer/System Engineer role.Demonstrate excellent communication and interpersonal skills.Prioritize tasks with strong attention to detail and deliver...


  • Johor Bahru, Johor, Malaysia Viskou System Pte. Ltd. Full time

    Technical Support Engineer (Electrical / Mechanical)Join to apply for the Technical Support Engineer (Electrical / Mechanical) role at Viskou Technology Sdn Bhd.Job HighlightsTraining will be provided 公司将会提供培训ResponsibilitiesAssist the sales team on any pre-sales inquiries 协助销售团队进行任何售前咨询Provide professional...