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Experience Design and Delivery Expert

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Setel Full time

Job Summary

We are seeking an experienced Senior Manager of Customer Experience Strategy and Insights to join our team at Setel. In this role, you will be responsible for driving business growth and customer satisfaction through the development and implementation of customer experience strategies.

Your Key Responsibilities Will Include:

  • Driving business growth and customer satisfaction through the development and implementation of customer experience strategies.
  • Leading a team focused on understanding customer needs, identifying pain points, and executing initiatives to improve overall satisfaction and retention.

CX Roadmap

  • Driving the CX roadmap, identifying opportunities and coordinating the execution of initiatives to achieve measurable CX and business outcomes.

User Research

  • Owning and managing user research studies conducted by the UX research team.

Requirements

  • Bachelor's degree in Business Administration, Marketing, Psychology, or related field.
  • Proven experience in customer experience strategy, insights, and management, preferably in a leadership role for 5-8 years.