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Hydra ERP Solution Expert

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time

About the Job

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We are seeking an experienced Hydra ERP Solution Expert to join our team at Hyva Group's Regional Hub / Shared Services Centre (SSC) in Mid Valley City, Kuala Lumpur.

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This role involves providing technical and functional support, troubleshooting issues, and assisting colleagues globally in utilizing IT applications effectively.

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Your key responsibilities will include:

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  • Providing frontline technical and functional support to end-users (Hyva colleagues) globally for various software applications, mainly Infor LN ERP systems.">
  • Investigating and resolving application-related issues reported by users through various channels.">
  • Maintaining comprehensive documentation of support procedures, troubleshooting steps, and solutions.">
  • Collaborating with cross-functional IT teams to escalate complex issues and implement solutions.">
  • Participating in testing activities to ensure the reliability, functionality, and usability of new features or updates before deployment.">
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Requirements

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To be successful in this role, you will need:

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  • Proven experience in Application Support, Technical Support, or Helpdesk roles.">
  • Hands-on knowledge and experience with a major ERP solution (preferably Infor LN).">
  • Understanding of ERP systems and their applications.">
  • Familiarity with ITIL framework and best practices.">
  • Ability to troubleshoot software applications and convey technical information to non-technical users.">
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