IT Support and Service Manager

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Full time

About the Job:

We are seeking a highly skilled Information Technology Support Specialist to join our Global Technical Support Team. As a mid-senior level professional, you will play a vital role in ensuring seamless technical issue resolution for our internal clients.

Responsibilities:

  • Investigate and resolve complex internal client support issues related to our systems or platforms.
  • Collaborate with the Global Technical Support team to deliver excellent technical support services.
  • Develop and maintain our knowledge database by contributing your expertise, helping teammates and internal clients learn from your experience.
  • Provide timely and effective support for escalated issues daily.
  • Train and guide Tier 1 and Tier 2 Technical Support Engineers on challenging issues.
  • Manage P1 escalations, addressing time-sensitive customer issues efficiently.
  • Evaluate and implement new services, processes, and technologies introduced at the IT Support Team.

Qualifications:

  • Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • At least 5 years of experience in cyber security, computer operations, and data network support or maintenance.
  • Proven experience managing teams in a managerial or Team Lead capacity.
  • PREFERRED certifications include Microsoft Certified: Azure Administrator Associate/Security Administrator Associate, Certified Information Systems Security Professional (CISSP), CompTIA Security+/CySA+, Certified Cloud Security Professional (CCSP), Certified Ethical Hacker (CEH).
  • Available for out-of-hours coverage through an on-call rotation schedule for SLA support when required.


  • Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    SG Support WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaClient Services ManagerAre you a strategic thinker and problem solver with a track record of driving impact in consulting, finance, or professional services? Do you thrive in collaborative environments where you can drive change, lead projects and influence growth and decision-making?SG...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BD (Becton, Dickinson and Company) Full time

    About the RoleThis Customer Support Specialist position is an exciting opportunity to join a dynamic team dedicated to delivering exceptional customer service. With 1-5 years of technical/customer support experience, the successful candidate will be responsible for providing top-notch customer support, resolving technical issues, and collaborating with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    SG Support Federal Territory of Kuala Lumpur, MalaysiaAre you a creative thinker, marketing mastermind and data nerd all rolled into one?We're looking for an Assistant Marketing Manager to help shape and activate our brand.If you enjoy blending strategy with creativity, bringing marketing ideas to life and analysing campaign performance to drive results then...

  • Finance Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    SG Support Federal Territory of Kuala Lumpur, MalaysiaFinance Manager (LadderPro)We are a financial technology institution dedicated to providing financing to non-profits worldwide.Our mission is to provide sustainable financing, donor acquisition, and stewardship management services, enabling charities to grow, scale, and operate more efficiently.We have...


  • Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time

    Job ResponsibilitiesWe are seeking a skilled M365 Administrator to provide end to end (E2E) service request, incident management and level 3 (L3) support.The ideal candidate will be responsible for administering and troubleshooting M365 collaboration tools, Exchange (On Premise, Hybrid and Online) and various workplace enterprise tools.Candidates are...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    We offer a comprehensive benefits package to support your well-being and career development.As a Support Services Manager, you will be responsible for leading a team of customer support specialists.Key responsibilities will include developing and implementing customer support strategies and processes.You will work closely with the leadership team to drive...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full time

    Job SummaryAs a Technical Support Expert at Wohn-Service-Team, you will play a crucial role in providing technical support and services to our clients. This involves installing, maintaining, and repairing power solutions and related systems at customer sites. We are looking for a highly skilled professional with a passion for electrical/electronic equipment...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre SB Full time

    Job DescriptionBASF Asia-Pacific Service Centre S/B is seeking a highly skilled Financial Service Manager to join our team. As a Financial Service Manager, you will play a key role in delivering high-quality financial services to internal customers.In this role, you will be responsible for managing and maintaining master data regarding material ledger,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    About BusinesslistWe are a dynamic and innovative organization that values excellence and professionalism. Our mission is to provide exceptional services and support to our clients and stakeholders.The Ideal CandidateWe are looking for an individual with at least 8-10 years of relevant administrative or secretarial experience.Prior experience as an EA,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time

    OverviewUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices across 19 countries.We have a strong focus on innovation, using cutting-edge technology to deliver exceptional customer experiences. Our mission is to be a top-tier bank in Asia, delivering excellent service to our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full time

    About the RoleThe successful candidate will be responsible for providing application development and support services to meet AIA's business needs:Review document(s) including PDD, SDD, Code review, knowledge transfer but not limited to that was developed from Project team to be sufficiently adequate to follow up as a form of BAU support.Provide on-going...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time

    We are seeking an experienced Application Support Expert to join our team at Commerz Global Service Solutions.About the JobThis is a full-time position that requires the ability to work from home and may involve taking on On-Call support roles. The successful candidate will be responsible for monitoring network performance, ensuring the stability of the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full time

    About UsAIA Hong Kong and Macau is a leading insurance provider that offers a wide range of products and services to individuals and businesses.We are committed to helping our customers and the community live healthier, longer, better lives through our innovative products and services.Our company culture values collaboration, innovation, and excellence, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wenma Scaffolding Solution and Service (M) Sdn Bhd Full time

    Recruiter Wenma Scaffolding Solution and Service (M) Sdn BhdAbout UsWenma Scaffolding Solution and Service (M) Sdn Bhd is a leading provider of scaffolding solutions and construction services in Malaysia. With over a decade of experience in the industry, we are dedicated to delivering high-quality products and services to our clients. Our mission is to be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time

    **Join Our Esteemed Organization as Senior Finance Manager**Grow Your Career at Commerz Global Service SolutionsThis pivotal role demands a strong analytical and critical thinking skillset. The ideal candidate will have extensive experience in various operational functions including pre-trade management, trade processing, loan admin, securities services,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time

    Commerz Global Service Solutions is seeking a highly skilled Linux Infrastructure Specialist to join their team. The ideal candidate will have extensive experience in managing and maintaining complex IT systems, with a focus on Linux and cloud technologies.About the RoleThis is an exciting opportunity for a mid-senior level IT professional to take on a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BD (Becton, Dickinson and Company) Full time

    Job SummaryThis Customer Support Specialist position requires 1-5 years of technical/customer support experience with opportunities for accelerated growth. The successful candidate will be responsible for providing exceptional customer service, resolving technical issues, and working collaboratively with internal teams.Key Responsibilities:Accept inbound...

  • IT Support Manager

    3 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Mühlbauer GmbH & Co. KG Full time

    Job Description:Mühlbauer GmbH & Co. KG is seeking a highly skilled IT Support Manager to lead our ServiceDesk and Field Service teams. The ideal candidate will have experience in team building, hiring, and workforce training, as well as hands-on IT service management experience.Key Responsibilities:Lead the 1st Level Support team, including hiring,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full time

    Job OverviewWe are seeking a skilled Customer Service Manager to join our Wealth Management team. In this role, you will be responsible for managing relationships with high-profile clients, driving business growth, and meeting the bank's strategic objectives.You will provide exceptional customer service, offer financial solutions, and manage operational risk...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CMA CGM Full time

    CMA CGM is seeking an experienced Workplace Services Manager to join our IT team. As a key contributor, you will play a critical role in shaping the future of our end-user computing environment.Key Responsibilities:Design and implement end-user technologies to drive business growth and efficiency.Develop and manage relationships with vendors and suppliers to...