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Technical Services Representative

3 weeks ago

Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche AG Full time

We are seeking a highly skilled Technical Services Representative to join our team at F. Hoffmann-La Roche AG.

Key Responsibilities

This role involves providing technical assistance to customers via multiple communication channels, including phone, email, chat, and self-service portal.

The successful candidate will be responsible for handling service requests and incidents, prioritizing issues, and managing access rights.

Additionally, they will coordinate the end-to-end ticket lifecycle, ensuring timely resolution and escalation of complex issues.

Excellent communication skills and a customer-centric mindset are essential for this role.