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Proactive Client Care Specialist
2 weeks ago
**Overview**
ATech Solution Malaysia provides cutting-edge software development and web application services to businesses worldwide.
Our dynamic team of IT professionals delivers innovative solutions that drive business results.
**Job Responsibilities:**
- Deliver exceptional customer service to clients across various industries.
- Analyze and respond to client inquiries, resolving issues efficiently.
- Support clients in using software applications for improved productivity.
- Manage transactional activities and make key decisions to meet customer needs.
- Act as the primary point of contact for supplier-related payment queries.
- Prioritize and resolve weekly reconciliation queries according to agreed SLAs.
- Initiate and process financial adjustments as necessary.
**Required Skills:**
- Bachelor's degree in Business or related field.
- Fluency in Mandarin and Cantonese languages.
- Excellent communication and problem-solving skills.
**Career Level:** Entry-level professional
**Industry:** IT Services and IT Consulting