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Proactive Client Care Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia ATech Solution Full time

**Overview**

ATech Solution Malaysia provides cutting-edge software development and web application services to businesses worldwide.

Our dynamic team of IT professionals delivers innovative solutions that drive business results.

**Job Responsibilities:**

  • Deliver exceptional customer service to clients across various industries.
  • Analyze and respond to client inquiries, resolving issues efficiently.
  • Support clients in using software applications for improved productivity.
  • Manage transactional activities and make key decisions to meet customer needs.
  • Act as the primary point of contact for supplier-related payment queries.
  • Prioritize and resolve weekly reconciliation queries according to agreed SLAs.
  • Initiate and process financial adjustments as necessary.

**Required Skills:**

  • Bachelor's degree in Business or related field.
  • Fluency in Mandarin and Cantonese languages.
  • Excellent communication and problem-solving skills.

**Career Level:** Entry-level professional

**Industry:** IT Services and IT Consulting