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Release Management Lead

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Singtel Group Full time

At Singtel Group, we seek a seasoned professional to spearhead our weekly enterprise project and change requests releases. The ideal candidate will oversee and manage these releases, ensuring seamless deployment of software, systems, and infrastructure changes by coordinating resources, defining release plans, and collaborating across teams.

Key Responsibilities
  1. Release Planning & Coordination: Develop and execute comprehensive release plans for Singtel's enterprise projects and change requests, aligning with organizational goals, timelines, and customer needs.
  2. Risk Management: Identify, assess, and mitigate risks associated with software or infrastructure releases and changes, working closely with technical teams to develop rollback plans in case of issues during deployment.
  3. Collaboration with Cross-Functional Teams: Foster strong relationships with engineering, development, operations, IT, and business stakeholders to ensure alignment of release schedules and requirements, serving as the central point of contact for all release and change request activities.
  4. Release Documentation: Create and maintain detailed release documentation, including release notes, change logs, and post-deployment reports, ensuring all stakeholders are well-informed of release schedules, changes, and potential impacts.
  5. Deployment Oversight: Supervise the implementation of change requests in live systems, ensuring smooth deployment into the production environment without service interruptions.
  6. Post-Release Monitoring and Support: Work with application and project teams to monitor the performance of released software and changes in the production environment, identifying and resolving any post-release issues promptly.
  7. Continuous Improvement: Continuously review and improve release management processes, methodologies, and tools to ensure more efficient and effective releases and change implementations.
  8. Quality Assurance: Ensure all releases undergo thorough testing and validation before deployment, working with QA teams to ensure changes meet quality standards and customer expectations.
  9. Compliance & Governance: Ensure all release management activities comply with Singtel's release processes, internal policies, external regulations, and industry standards, particularly concerning data security and privacy.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
  • 3-5 years of experience in release management, change management, or project management within the IT sector, with telecommunication experience being an added advantage.
  • Technical Skills:

A strong understanding of release management tools, change request systems, and project management software (e.g., Jira, ServiceNow, Jenkins, Git, etc.). Knowledge of telecommunications systems, infrastructure, and services. Familiarity with Agile, ITIL, or other relevant frameworks is preferred.

  • Project Management Skills: Experience in managing and coordinating large-scale projects, including defining scope, timelines, resources, and managing risks.
  • Problem-Solving: Strong troubleshooting and problem-solving abilities, with a keen focus on minimizing risk during deployments.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
  • Attention to Detail: Ability to focus on the details of the release process while keeping track of overall goals and deadlines.
  • Time Management: Exceptional organizational and time management skills with the ability to prioritize and manage multiple releases and change requests simultaneously.
  • Telco domain knowledge in BSS/OSS area will be an added advantage.