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Business Process Excellence Manager

1 week ago

Bayan Lepas, Penang, Malaysia Teleperformance Full time
About Us

Teleperformance is a global leader in outsourced customer experience management. We deliver exceptional service experiences that build trust and brand loyalty with customers. Our team is dedicated to helping businesses succeed by providing innovative solutions and best-in-class service delivery.

We are seeking a highly skilled Business Process Excellence Manager to join our team. As a key member of our operations team, you will be responsible for leading and developing high-performing teams across multiple workflows in a fast-paced environment.

In this role, you will manage the overall performance and governance of Statements of Work (SOW), working closely with Vendor Account Management and Business Development to ensure seamless service delivery. Your expertise in process excellence and people management will drive business growth, employee engagement, and customer satisfaction.

Key Responsibilities:
* Develop and implement strategies to drive business growth, employee engagement, and customer satisfaction
* Manage day-to-day operations in accordance with SOW requirements and SLAs
* Establish vendor infrastructure necessary for service delivery
* Provide exceptional people management, mentorship, and career development to team members

We are looking for a strategic thinker with strong analytical and problem-solving skills, who can thrive in a dynamic environment. If you are passionate about creating an exceptional user experience and driving business results, we encourage you to apply.

Benefits:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

We value diversity and inclusion, and welcome applications from talented individuals from diverse backgrounds.