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Billing Dispute Resolutions Expert

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Starhub Ltd Full time

The Enterprise Billing Dispute Specialist will be responsible for resolving billing disputes and issues relating to overdue invoices with Managed Account customers.

Main Responsibilities:
  1. Support the Operation team and other Starhub teams to work on overdue and rejected invoices from assigned customers.
  2. Build strong relationships with assigned customers to resolve queries/issues related to billing.
  3. Collaborate with internal stakeholders to investigate and fix rejections for resubmission by the invoicing team.
  4. Raise waivers or credit notes as necessary for customer dispute cases.
  5. Maintain accurate and timely records and tracking of all billing cases.
Essential Qualifications
  1. Diploma in Finance
  2. 1-2 years of experience in a related field