Financial Transaction Processing Specialist

3 days ago


Petaling Jaya, Selangor, Malaysia Grab Full time

Job Summary

We are seeking an experienced Financial Transaction Processing Specialist to join our Shared Service Centre (SSC) team. In this role, you will be responsible for managing workforce planning, SSC key performance indicators (KPI) reporting, and ensuring the smooth transition of work into the SSC.

You will report to the Head of the Transformation Office and Shared Service Centre (SSC), working closely with the COE team to analyze current processes, identify areas for improvement, and implement strategic solutions to increase efficiency and productivity.

Main Responsibilities

  • You will develop, track, and present Shared Services KPIs/Metrics, providing insights and recommendations to leadership to drive performance improvements.
  • You will supervise and execute the smooth transition of work coming into the SSC, ensuring minimal disruption to both internal and external stakeholders.
  • You will work with Finance Training Academy to ensure successful implementations of training programs into SSC Operations, flagging any additional curriculum needs.
  • You will guide and mentor team members, encouraging continuous learning and improvement.


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