Store Experience Manager

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia H&M group Full time
Job Description

We are looking for an exceptional Store Manager to join our team. As a Store Manager, you will be responsible for the overall performance of the store, with a primary focus on delivering great customer experiences that drive sales and profitability.

You will lead and motivate a team of managers, visual merchandisers, and sales advisors to achieve excellent standards of service, whilst analysing selling information and taking responsibility for the store sales performance.

The ideal candidate will have a good understanding of KPIs/selling reports, budgeting turnover, and workforce hours, as well as knowledge of Health & Safety standards and store operation routines.

Requirements
  • Leadership Skills: Proven ability to lead and motivate a team, with a focus on employee development and growth.
  • Sales Analysis: Strong analytical skills, with the ability to interpret sales data and develop strategies to improve sales revenue.
  • Customer Service: Excellent customer service skills, with the ability to provide styling advice, product knowledge, and effective store operations.


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