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Operations Team Member

2 weeks ago

Shah Alam, Selangor, Malaysia EtherScan Full time

Etherscan seeks an Operations Associate to join our team and play a key role in supporting users worldwide.

About the Role

This position involves providing technical assistance to users, developing educational materials, and staying current with industry developments.

  • Support users via various channels, including help desk software and social media.
  • Create tutorials, guides, and other resources to simplify complex technical concepts.
  • Stay up-to-date with the latest advancements in the Ethereum platform and industry.

This role requires:

  • Effective communication and problem-solving skills.
  • Ability to work independently and manage multiple tasks.
  • Strong analytical and critical thinking skills.
  • Familiarity with help desk software and remote support tools.
  • Passion for learning and staying current with industry developments.
What We're Looking For

We're seeking an experienced professional with:

  • At least 2 years of experience in a similar role.
  • Bachelor's degree in English, communications, linguistics, or related field.
  • Strong command of English (both written and spoken).
  • Excellent communication and problem-solving skills.
  • Ability to work independently and manage multiple tasks.