Service Improvement Specialist

2 days ago


Petaling Jaya, Selangor, Malaysia Sime Darby Property Full time
About the Role
The Service Improvement Specialist position involves leading the Voice of Customer (VoC) and Insights function at Sime Darby Property. This role focuses on collecting, analyzing, and translating customer feedback into actionable service enhancements.

Key Responsibilities:
  1. Establishing a proactive issue resolution framework, reducing response times for escalations.
  2. Implementing automation where applicable to reduce manual intervention and speed up resolution times.
  3. Developing structured customer journey blueprints to guide teams in handling key touchpoints effectively.
  4. Ensuring seamless integration of process automation into customer journeys.


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