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IT Consulting Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Wiki Labs Sdn Bhd Full time
About this Job

This is an exciting opportunity to join our team as a Red Hat Technical Account Manager at Wiki Labs Sdn Bhd. As a critical member of our team, you will work closely with clients to ensure the successful adoption and deployment of Red Hat solutions.

Responsibilities:
  1. Serve as the primary point of contact for technical issues related to Red Hat solutions.
  2. Provide expert-level incident management, troubleshooting, and root cause analysis.
  3. Liaise with Red Hat and other vendors to resolve complex issues.
  4. Collaborate with clients to plan and execute lifecycle upgrades for Red Hat Enterprise Linux (RHEL) and related products.
  5. Develop tailored deployment strategies to minimize downtime during migrations.
  6. Deliver technical enablement sessions to educate clients on best practices, security hardening, and system optimization.
  7. Facilitate knowledge transfer on Red Hat solutions, including automation, patching, and security compliance.
  8. Grant clients access to Alpha/Beta versions of Red Hat products.
  9. Ensure seamless testing, feedback collection, and integration with enterprise environments.
  10. Guide clients through their cloud adoption journey using Red Hat OpenShift, Ansible, and hybrid cloud solutions.
  11. Work closely with multivendor support teams to resolve interoperability issues.
  12. Partner with product specialists to drive customer success.
Requirements:
  • Minimum 5 years of experience in enterprise IT support, technical consulting, or TAM roles.
  • Advanced expertise in Red Hat Enterprise Linux (RHEL), Ansible, OpenShift, and Satellite.
  • Proven hands-on experience with patching, automation, and system lifecycle management.
  • Familiarity with cloud environments (AWS, Azure, or hybrid cloud solutions).
  • Exceptional incident management, troubleshooting, and escalation handling skills.
  • Ability to deliver technical training, enablement, and best practices education.
  • Red Hat certifications (RHCSA, RHCE, or RHCA) are highly valued.