High Availability Operations Expert

3 days ago


Cyberjaya, Selangor, Malaysia Microsoft Full time
About Us

We are Microsoft, a leader in the technology industry. We are committed to empowering every person and organization on the planet to achieve more. Our team is passionate about innovation and making a positive impact on society.

Our Mission

As a Critical Environment Operations Manager, you will play a critical role in delivering high availability and reliability to our cloud services. You will lead a team of experts who support our online services and ensure that our datacenters operate efficiently and reliably.

Key Responsibilities:
  • Lead a team of Mechanical, Electrical and Control System professionals supporting Microsoft's online services.
  • Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our Datacenters.
  • Maximize Critical Environment (CE) availability to ensure optimal operational efficiency.
  • Reduce high-impact and human-error Critical Environment (CE) incidents year over year.
  • Deliver on cost/energy efficiency initiatives.
  • Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring.
  • Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and business partners.
  • Work with regional and global peers to share and build best practices across the entire datacenter portfolio.
Requirements
  • Bachelor Degree or equivalent in Mechanical or Electrical Engineering and/or services or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, semiconductor, pharmaceutical, hospital, or managing physical operations in an IT and/or critical environment infrastructure).


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