Client Satisfaction Project Associate

6 days ago


Petaling Jaya, Selangor, Malaysia Convergint Asia Pacific Full time

We strive to become the premier service provider for our valued customers, solidifying our position in the industry. Our unique culture is driven by our commitment to our Values and Beliefs. We foster collaboration with partners and manufacturers to deliver a wide range of solutions.

Main Tasks

  1. Ensure total client satisfaction.
  2. Manage project and service coordination of all customer service issues within the Convergint branch office and among Convergint colleagues.
  3. Assess the quality of Convergint's services in your branch office.
  4. Prepare accurate documentation for clients, including handover packaging, service cards, and maintenance documents.
  5. Coordinate projects according to schedule, economically and to client satisfaction.
  6. Submit weekly reports as required.

Required Skills and Qualifications

  1. Develop strong service sense and skills, good time management, and high learning ability.
  2. Exhibit good communication and coordination skills.
  3. Show a meticulous attitude.
  4. Be able to work under pressure.

We appreciate interest from all applicants and regret that only shortlisted candidates will be notified.



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