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Customer Experience Champion

3 weeks ago

Selayang Municipal Council, Malaysia Bukku Accounting Full time

We're Bukku, a cutting-edge software company revolutionizing cloud accounting for Southeast Asian SMEs.

Company Overview

We've built a robust platform trusted by over 10,000 businesses. Our focus is on delivering unparalleled customer satisfaction and driving growth through innovative solutions.

Job Summary

This role requires a skilled Support Specialist to join our team. The ideal candidate will possess excellent communication skills, a deep understanding of cloud accounting, and a passion for delivering exceptional customer experiences.

Key Responsibilities
  • Provide world-class support to customers through live chat, email, and phone calls.
  • Develop comprehensive product knowledge to resolve complex customer issues.
  • Build lasting relationships with customers and drive their business success.
  • Escalate bug reports and feature requests to the product team.
  • Collaborate closely with cross-functional teams to resolve technical issues.
Requirements

We're looking for individuals with:

  • Basic accounting knowledge (diploma/degree or equivalent certifications).
  • A minimum of 1 year of experience in accounting or customer-facing roles (fresh graduates with great potential welcome).
  • Junior to mid-level positions available.
  • Excellent written and verbal communication skills in English (with proficiency in Chinese or Malay an added advantage).
  • Tech-savviness and attention to detail.
  • Strong self-motivation and self-discipline.
  • Logical thinking and analytical skills.
The Perfect Fit

We're seeking candidates who embody the following traits:

  • A growth mindset.
  • Attention to detail.
  • Confidence and humility.
  • A team player mentality.

Ready to make a difference? Apply now at [link].