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Quality Assurance and Training Expert

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time
Job Overview

We are seeking a highly skilled Customer Service Quality Assurance Analyst to join our team at Shopee. In this role, you will be responsible for ensuring the highest standards of customer service quality and collections effectiveness.

  • Quality Assurance Reviews: Conduct thorough evaluations of customer service and collection agents, providing constructive feedback to enhance their performance.
  • Process Improvement: Collaborate with our CS and collections teams to identify process inefficiencies and propose enhancements to streamline processes.