Technical Support Specialist

6 days ago


Seri Kembangan, Selangor, Malaysia Quantios Full time

At Quantios, we are seeking a skilled Technical Support Specialist to join our team. As a key contact for users experiencing technical issues, you will be responsible for ensuring timely and effective resolution to enhance user satisfaction.

This dynamic role involves logging incidents, troubleshooting, diagnosing, and resolving application, system, and configuration issues. You will work closely with internal teams to address unresolved or recurring issues, escalating cases as needed.

Key Responsibilities:

  • Incident Management: Respond to incoming support requests via QUS and ensure accurate logging of incidents.
  • Troubleshooting and Escalation: Perform advanced troubleshooting for software applications, hosting environments, and configurations.
  • Knowledge Management and User Education: Utilize and expand the knowledge base by documenting new issues, solutions, FAQs, and best practices.

Requirements:

  • Degree in Financial Technology, Computer Science, Information Technology, or a related field (or equivalent experience).
  • Knowledge of business application software (e.g., ERP, CRM systems).
  • Familiarity with core fintech products and industry standards (preferred).


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