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Quality Assurance Representative

2 weeks ago

Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
About This Role

This Service Advisor role is a fantastic opportunity for an experienced professional to join our dynamic team. As a Service Advisor, you will be responsible for delivering exceptional customer service, managing online orders, and resolving issues efficiently.

Responsibilities
  • Customer Engagement: Engage with customers via phone calls and email, providing personalized solutions to their queries.
  • Order Management: Manage online orders, resolve any issues related to order processing, and ensure timely delivery.
  • Confidentiality: Handle sensitive client information with discretion and confidentiality.
  • Issue Escalation: Identify and escalate priority issues through appropriate channels, ensuring swift resolution.
Requirements
  • Cantonese Language Skills: Fluency in Cantonese is required.
  • Education: A minimum of SPM, Diploma, or above is necessary.
  • Customer Service Background: Prior customer service experience is essential for this role.
  • Communication Skills: Excellent written and verbal communication skills are necessary.
What We Offer
  • Opportunities for Growth: We offer opportunities for growth and professional development, helping our team members achieve their career goals.
  • Competitive Compensation: Our employees enjoy competitive compensation packages, reflecting our commitment to fairness and equity.
  • Recognition and Rewards: We recognize and reward our employees' contributions and achievements, celebrating their successes and milestones.