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Computer Systems Expert

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia E2open Full time

E2open's mission is to empower global businesses to improve efficiency, reduce waste, and operate sustainably.

The Help Desk Engineer will play a vital role in supporting E2open's employees and partners worldwide. This position involves providing technical assistance, troubleshooting hardware and software issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide technical support and assistance to end-users via phone, email, or in-person.
  • Diagnose and resolve hardware, software, and network issues.
  • Install, configure, and maintain computer systems and applications.
  • Document and track issues using a ticketing system.
  • Evaluate complex problems and escalate them to appropriate IT staff or vendors.

Qualifications:

  • Associate or bachelor's degree in information technology, Computer Science, or a related field.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Customer-oriented mindset with a focus on delivering high-quality service.

Preferred Skills:

  • Active directory roles: Create/disable/delete user account, Adding security groups, Local admin access.
  • Laptop imaging using pen drive or through server.
  • Basic knowledge on Incident Management, Asset management.
  • ITIL certification would be an added advantage.
  • Experience with network troubleshooting and support.

Requirements:

  • Fresher with 1–3-year experience.
  • Strong understanding of computer systems, software applications, and hardware components.
  • Familiarity with helpdesk software and ticketing systems.
  • Excellent problem-solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Ability to communicate technical information to non-technical customers.
  • Strong interpersonal and customer service skills.

E2open values diversity and promotes equal employment opportunities.