Technical Salesforce Professional

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Logicalis Group (DE) Full time
About the Role

This is a challenging business-facing role that requires expertise in Salesforce administration, specifically in maintaining instances of Sales Cloud, managing security features, and providing technical support to users. The ideal candidate should have a strong understanding of Salesforce sharing and security principles, as well as experience with configuration changes.

As a Salesforce Administrator at Logicalis, you will be responsible for troubleshooting technical issues, managing service requests, and delivering high-quality support through a ticket system. You will also be expected to present changes, system enhancements, and training to diverse audiences.

Key Responsibilities:
  • Maintain overall instances of Salesforce administration (Sales Cloud, Sales Einstein, and Pardot).
  • Maintain security features such as user accounts, roles, profiles, permissions, sharing rules, field-level security, content folder rights, groups, and list view rights.
  • Provide technical support to local Salesforce Users and regional Salesforce Admins.
  • Manage service requests and troubleshoot issues, working with diverse user groups and their business leads.

Requirements:

  • Degree in Computer Science, Software Engineering, or equivalent.
  • Salesforce product knowledge and 3 years hands-on administration experience with Sales Cloud.
  • Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
  • Ability to perform Salesforce configuration changes, including Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.
  • A proactive attitude to platform enhancements.
  • A desire to implement best practice solutions.
  • Excellent relationship-building skills and ability to liaise with stakeholders at all levels.


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