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Complaint Management Specialist

3 weeks ago

Petaling Jaya, Selangor, Malaysia Hartalega Holdings Berhad Full time
Senior Quality Assurance Engineer

Hartalega Holdings Berhad is a leading manufacturer of nitrile gloves, and we are seeking a skilled Senior Quality Assurance Engineer to join our team. As a senior member of our quality assurance department, you will be responsible for overseeing the complaint handling and quality control processes.

Job Description
  • Lead the investigation of customer complaints and feedback in accordance with our complaint handling procedure.

Key Responsibilities:

  • Develop and implement effective corrective actions to prevent future issues.
  • Maintain accurate complaint logs and relevant documentation.
  • Provide guidance and support to junior team members.

Requirements:

  • Bachelor's degree in Science.
  • Minimum 2 years of working experience in a manufacturing environment.
  • Excellent leadership and communication skills.