HR Operations Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Gulf Marketing Group (GMG Group) Full time

Gulf Marketing Group is a leading company in the Middle East, operating across the GCC with a diverse portfolio of retail outlets, brands and consumer and B2B services.

About the Role

The Human Resources Business Partner will be responsible for providing strategic support for manpower planning, resource allocation, recruitment, talent management & development, employee engagement and human resource operations to the assigned business unit.

Key Accountabilities:
  • Strategic Partnership:
    • Providing consulting to business on ways to improve existing processes and introduce new processes.
    • Building and maintaining relationship with business heads to discuss performance & leadership requirements and develop processes to address the same.
    • Communicating latest developments in HR strategies, systems and processes and benchmark against HR best Practices.
  • Manpower Planning:
    • Work with business heads to plan manpower requirement in accordance with annual business plans and productivity norms.
    • Monitor and review the manpower budget quarterly to ensure adherence to the budget norms.
    • Ensure availability of Manpower Plan through internal or external talent acquisition.
  • Performance Management:
    • Ensures the performance management process is implemented based on corporate guidelines, and all assessments and performance reviews are fair and transparent
    • Supports the annual compensation revision cycle ensuring salaries are in line with the pay policies and guidelines as published by the corporate compensation team
    • Drive talent development initiatives like talent review, IDPs, Developmental programs, career progression etc. for territory.
  • Employee Engagement:
    • Plan & execute annual employee engagement calendar.
    • Design & Implement employee engagement initiatives and support all employee welfare activities in line with corporate HR.
  • Employee Relations:
    • Resolves escalated employee grievances, employee relations issues and complaints and conducts investigations in compliance with legal requirements
    • Responds to employee queries and requests with regard to employee letters, HR policies, career development and personal issues as necessary.
    • Manages the employee exit process, coordinates with managers on terminations, ensures proper documentation and conducts employee exit interview, come up with retention strategies.


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