Biomedical Support Engineer

5 days ago


Shah Alam, Selangor, Malaysia STERIS Canada Corporation Full time

Job Responsibilities

  • Perform preventive and corrective maintenance, diagnose and troubleshoot equipment malfunctions, repair, installation of STERIS products, including software, operating system, network, hardware, and applications.
  • Apply troubleshooting techniques to eliminate equipment malfunctions, conduct diagnostics procedures to isolate problems, assess severity of malfunctions, and determine corrective actions required or escalate for assistance and prompt resolutions.
  • Maintain working relationships with the commercial team and Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
  • Maintain daily communications with customers to ensure resolutions and proper follow-ups.
  • Administrative responsibilities include preparing and maintaining accurate customer service logs, internal service records, diagnostics updates, customer install base, spare part inventory, and other management reports in a timely manner.


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