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Helpdesk Support Professional

2 weeks ago

Shah Alam, Selangor, Malaysia PEOPLE PROFILERS Full time

In this role, you will be responsible for managing our IT infrastructure, ensuring seamless connectivity and delivering exceptional technical support to our users.

The key aspects of this position include:

  • Providing timely and effective technical assistance to end-users.
  • Supporting our operations in Singapore and China, working closely with local teams.
  • Deploying and configuring end-user devices to ensure optimal performance.
  • Assisting with software setup, installation, upgrades, patches, and maintenance.
  • Monitoring system performance and ensuring compliance with specifications.
  • Resolving issues and addressing outages promptly.
  • Collaborating with vendors and service providers to achieve our goals.

Job Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Excellent communication skills in English and Mandarin.
  • At least 2-3 years of experience in IT Helpdesk and technical support.
  • Proven track record of collaborating with vendors and suppliers.
  • Windows 10 proficiency and familiarity with Chinese Simplified version.
  • Server management experience, including setup, maintenance, backup, and PowerShell.