Franchise Operations Manager

1 week ago


Subang Jaya, Selangor, Malaysia Giga Sports Full time

Take your career to new heights with Giga Sports as a Franchise Operations Manager.

About the Role

We are seeking an experienced professional to oversee the daily operations of our franchise outlets. As a key member of our team, you will be responsible for ensuring seamless communication between HQ and our franchisees.

Your primary objective will be to provide support to our franchise coordinators, while also driving business growth through strategic planning and execution.

You will be the go-to person for all retail operations issues, working closely with internal departments to deliver exceptional results.

Key responsibilities include:

  • Acting as the primary point of contact between HQ and assigned franchisees.
  • Overseeing the franchise coordinator team and providing guidance.
  • Ensuring compliance with company standards, policies, procedures, and brand equity.
  • Collaborating with internal departments for marketing, product, training, and visual merchandising.
  • Conducting quarterly performance analysis and business reviews with franchisees.

As a successful candidate, you will possess:

  • A Graduate Diploma in sales & marketing, retail operation, or a relevant field.
  • At least 1-2 years of experience in handling franchise outlets.
  • Possession of own transport and a valid driving license.
  • Excellent communication and interpersonal skills.
  • Problem-solving, critical thinking, and conflict-resolution skills.
  • Excellent time-management skills and attention to detail.

Perks and benefits include Medical Miscellaneous allowance, Parking, Hospitalization Insurance, Birthday Voucher, and Staff discounts.



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