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Desktop Support Expert

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time
About the Role

We are seeking a highly skilled IT Systems Analyst to join our team at Prometric Ireland Limited.

The ideal candidate will have excellent technical skills and experience working in a dynamic IT environment.

Key Responsibilities:

  • Provide technical support for desktop and mobile devices.
  • Manage software updates and patches for corporate machines.
  • Implement security measures for corporate devices.
  • Support and manage the Office 365 suite.
  • Collaborate with internal teams to resolve technical issues.
  • Develop and maintain knowledge base articles.
  • Perform hardware upgrades and troubleshooting.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • MCDST (Microsoft Certified Desktop Support Technician) Certification or higher-level Microsoft certification.
  • Proven experience in Microsoft Endpoint Management, Microsoft Autopilot, JAMF iOS device management.
  • Experience with virtualization, Windows 365 & Azure VDI beneficial.
  • Knowledge of PowerShell and scripting.