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Ambassador of Hospitality

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Berjaya Starbucks Coffee Company Sdn Bhd Full time

Serve as an Ambassador of Hospitality and deliver exceptional experiences for our valued customers at Berjaya Starbucks Coffee Company Sdn Bhd.

Key Roles and Responsibilities:
  1. Greet customers warmly and professionally, setting the tone for a memorable experience.
  2. Take the initiative to engage customers through interactive and informative sampling sessions, generating buzz about our products.
  3. Build strong connections with customers by actively listening, addressing their needs, and making personalized recommendations.
  4. Support the sales process through suggestive selling, product knowledge sharing, and attentive customer service.
  5. Ensure a seamless shopping experience by contributing to store maintenance tasks, such as restocking and tidying up.
  6. Strive for continuous improvement by analyzing customer feedback and suggestions.
  7. Work collaboratively with colleagues to implement company programs and initiatives.
  8. Effectively communicate important information to superiors and adhere to operational policies and procedures.
Qualifications:

The ideal candidate will have:

  1. A diploma in any field, backed by 1-2 years of relevant experience in high-end service sectors (e.g., hospitality, F&B, airlines, retail sales).
  2. An outgoing personality with a genuine enthusiasm for delivering top-notch customer service.
  3. Excellent communication and interpersonal skills, allowing them to build rapport with various customer demographics.
  4. A keen eye for observing and responding to customer needs and environmental cues.
  5. A positive attitude, along with physical fitness, good grooming, and patience.
  6. The ability to think critically and act proactively, adapting to dynamic situations.
  7. A team-oriented mindset and a willingness to collaborate and contribute to the organization's growth.