Technical Service Professional

2 weeks ago


Johor Bahru, Johor, Malaysia EPS Malaysia Full time
Job Responsibilities
  • Analyze mistakes independently and identify needed spare parts, agreeing and arranging orders with customers.
  • Cary out repairs, including mechanics, electronics, hydraulics, control technology, and pneumatics.
  • In case of escalation, agree on interim solutions with in-house service and management and discuss with the customer.
  • Agree on solutions with experts from own area and RSC Singapore.
  • Provide documentation of carried out service application.
Implementation Details
  • Cary out implementation, agreeing with management or in-house service and discussing further procedures as needed.
  • Carry out machine take over with end customers, adapting programs and carrying out installations in consultation with management or in-house service.
  • Carry out customer installation with security instructions provided.
  • Provide documentation about introduction, installation feedback for quality management.
  • Realize service training needs for customers and inform Trumpf in-house service.
  • Carry out preventative servicing based on given lists.
  • Carry out servicing after complexity assessment.
  • Advise customers about necessary repair points, agreeing on spare parts with the customer and ordering them.
  • Document servicing activities.


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