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Technical Assistance Specialist
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We are MindPec Solutions, a leading provider of innovative technology solutions. Our company is built on a foundation of excellence, innovation, and a commitment to delivering exceptional results to our clients.
About the JobThis is an exciting opportunity for a seasoned customer service professional to join our dynamic team. As a key member of our support team, you will play a critical role in delivering exceptional service to our clients across various industries.
The ideal candidate will have a strong background in customer-facing roles, with experience in handling complex technical issues and articulating solutions in a clear and concise manner. You will work closely with our clients to understand their needs and provide tailored solutions to meet their expectations.
The job requires a high level of communication and interpersonal skills, with the ability to articulate complex technical information in a clear and concise manner. You should have excellent written and verbal communication skills, and be able to read and write in multiple languages.
Responsibilities- Handle customer inquiries via voice calls and chat/email in English
- Engage with clients in Indonesian and Mandarin languages
- Provide tailored solutions to meet client expectations
- Collaborate with cross-functional teams to resolve complex technical issues
