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ServiceNow ITSM Process Lead

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time
Key Responsibilities

We are seeking an experienced ITSM Process Manager to join our team and drive the successful execution and continuous improvement of ITIL-based ITSM processes.

In this role, you will be responsible for designing, implementing, and optimizing ITSM processes to ensure that IT services are delivered smoothly, efficiently, and in line with business expectations.

You will work closely with cross-functional teams to ensure adherence to best practices and standards, and drive automation to improve efficiency and compliance.

  • Process Ownership: Own and manage ITIL-based ITSM processes to ensure efficient planning, communication, implementation, and documentation of all changes and requests.
  • Process Optimization: Continuously identify opportunities for process improvements, leveraging ITSM tools such as ServiceNow to enhance automation, reduce manual intervention, and increase efficiency.
  • Collaboration and Communication: Work with business owners, service delivery teams, and IT security to ensure smooth and effective change implementation, aligning with business needs while ensuring compliance with best practices.