Technical Support Lead

Job Description:The Lead Technical Support Specialist will play a critical role in our technical support organization by leading a team of technical support specialists to deliver exceptional customer service. This role requires strong leadership, communication, and problem-solving skills to manage customer expectations and drive results.Main...

Key ResponsibilitiesThe Technical Support Lead will be responsible for delivering end-to-end support to stakeholders, ensuring the continuous functioning of implemented solutions. The ideal candidate will have a strong background in systems connectivity and middleware configuration, with experience in designing and implementing sustainable digital solutions...

Responsibilities and RequirementsAs an Associate-level Regional Technical Support Lead, you will oversee the technical support team at the national service provider level. Key responsibilities include:Leading the Team:Supervise and manage the technical support team to ensure effective delivery of servicesQuality Control:Maintain high-quality standards by...

Job DescriptionAs a key member of our support team, you will lead the technical support engineers to deliver high-quality technical assistance on payroll software applications/HCM products. Your responsibilities include providing Level 3 technical support for complex issues escalated from the support team, working closely with the Software Development Team...

Job SummaryThe Technical Support Specialist Lead is a key role responsible for providing timely application support to various business users, attending to business queries and requests promptly, and working diligently to resolve reported incidents. The ideal candidate will have a sound understanding of ITIL and SDLC, as well as good analytical and...

About the Role:We are seeking an experienced Technical Support Team Lead to join our team in Kuala Lumpur. As a leader in our technical support organization, you will be responsible for managing a team of technical support specialists who provide 2nd Level support services to customers across Southeast Asia. This role requires strong leadership,...

Job Description:Manage and oversee a team of application support specialists, ensuring the smooth operation of critical business applications. Key responsibilities include:Team Management: Lead and manage a team of technical experts, providing guidance, performance feedback, and coaching to ensure optimal service delivery.Implementation: Participate in...

Job Description SummaryThe successful candidate will lead day-to-day activities required for the Technical Support Center (TSC) to properly handle customer issues. This includes growth and development of agents and specialists to include technical, collaborative, and customer service skills.Key Responsibilities:Technical Team Collaboration & Team-Centric:...

Agridence Pte. Ltd. is a forward-thinking company that brings together cutting-edge technology and expertise to revolutionise the agri-commodities supply chain.About the RoleThe Technical Support Team Lead will be responsible for overseeing the technical helpdesk services, handling complex incidents and providing support to customers.Key...

GO Markets was founded in 2006 and since then has grown to become a leading, trusted global broker. Over the last 15+ years, we have prided ourselves on a people-first operation, with a focus on developing and nurturing our team members. The KL office is our Asia Pacific Headquarters, providing Information Technology services, Marketing, and Customer Support...