Restaurant Leadership Position

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Secret Recipe Cakes and Café Sdn Bhd Full time
About Us

Secret Recipe Cakes and Café Sdn Bhd is a renowned lifestyle café chain with a strong presence in Malaysia, Singapore, Indonesia, Thailand, China, and the Philippines. Our commitment to delivering exceptional customer experiences, innovative products, and outstanding service has earned us a loyal customer base and a reputation as a leader in the industry.

Job Description

We are seeking a highly motivated and experienced Restaurant Leadership Position candidate to join our team and contribute to our continued success. The ideal candidate will possess a deep understanding of restaurant operations, customer service, and team management.

Responsibilities:
  • Operational Excellence:
    • Implement and maintain high standards of food quality, presentation, and cleanliness throughout the café.
    • Ensure efficient inventory management, minimizing waste and excess stock.
  • Customer Service:
    • Develop and execute customer service strategies to drive loyalty, retention, and referrals.
    • Train staff to deliver exceptional customer experiences, resolving issues promptly and courteously.
  • Team Leadership:
    • Select, train, and develop talented team members, fostering a culture of innovation, collaboration, and continuous improvement.
    • Design and implement employee recognition programs to motivate and retain top performers.

Requirements:

  • Bachelor's degree in Hospitality, Hotel Management, or a related field, with a minimum of 2-3 years' experience in restaurant management.
  • Proven track record of success in driving sales growth, improving customer satisfaction, and leading high-performing teams.
  • Excellent leadership, communication, and interpersonal skills, with the ability to inspire and empower team members.
  • Familiarity with Microsoft Office and proficiency in data analysis, budgeting, and financial planning.


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